CleverView for IP Service Performance: Frequently Asked Questions

What does CleverView for IP Service Performance do? CleverView for IP Service Performance provides a means of knowing, rather than just assuming, that all is well with your network business services, including the underlying IP Infrastructure. It helps you perform the most urgent task in Business Service Management today, which is managing these critical components to maximize service levels for your major business functions: Infrastructure Services — DHCP Servers, DNS Servers, and Routers Application Services — high-demand Internet services, such as FTP and Telnet and various TCP ports used by mission-critical applications Business Services — critical IP-addressable business groups, such as engineering, sales, printers, ATMs, etc. CleverView for IP Service Performance helps you manage your vital IP services in accordance with your business objectives in order to leverage the full value of your technology investments. It analyzes and produces real-time and historical summaries of IP service-defined availability and performance, and network-based accessibility to these essential services. What can I monitor with CleverView for IP Service Performance? CleverView for IP Service Performance provides superior monitoring for both IP-Addressable Devices (such as Cisco Routers and EndPoints) and IP-Based Services (such as VitalQIP® DHCP servers, DNS servers, FTP, Telnet, and multiple TCP Ports assigned to particular applications). How does CleverView for IP Service Performance monitor IP-Based Critical Services? The sophisticated IP-Based Services monitoring of CleverView for IP Service Performance does more than just ping the desired service. It performs the actual task from the selected service, such as DNS, Telnet, and FTP. For example, it will tell you not only whether the DNS Server is up and running, but whether the service was able to perform an actual DNS Lookup and properly resolve the name and address. Furthermore, these tests are performed continuously and automatically. When performing pings, it offers the regular ping as well as the firewall ping (a non-intrusive application so a firewall will not block requests). The firewall-friendly technology also applies to route tracing. What diagnostic capabilities/utilities are available in CleverView for IP Service Performance? CleverView for IP Service Performance provides a detailed monitoring log as well as customizable alerting capabilities for the various monitoring targets. It also offers both public and private MIB browsing capabilities to enhance diagnostic needs. In addition, CleverView for IP Service Performance provides the following diagnostic utilities: Quick Tests – Consists of a group of real time utilities that provide network diagnostics: Application Port – Verifies valid connection for an application port DNS – Translates domain names into IP addresses Domain Information – Identifies an Internet name by querying a specific DNS Ping – Determines accessibility of a specific IP address TraceRoute – Determines where the longest delays are occurring. It traces a packet from your computer to an Internet host, displaying the number of hops the packet requires to reach the host and how long each hop takes Whois – Provides Internet domain name registration information DHCP Health – Queries DHCP servers for performance and availability statistics: DHCP Scopes – Provides information about specific scopes and compiles a list of scopes from all servers of a particular organization DHCP Check – Provides real-time DHCP activity by determining the duration between updates from one active servers files Router – Queries a router for specific performance statistics What reports are available in CleverView for IP Service Performance? CleverView for IP Service Performance provides the following types of reports: Default and Customized Service Reports – Displays DHCP, DNS, End-Point, FTP, PortMon, Router, and Telnet service levels Monitored TraceRoutes Report – Displays graphical and tabular traceroute reports Top Level Alert Summary Reports – Provides a summary of such information as the total number of samples, service alerts, and network alerts collected within the specified date range I'm using VitalQIP® from Alcatel-Lucent. Can CleverView for IP Service Performance help me improve address management and manage my subscription level? Yes – CleverView for IP Service Performance provides significant cost savings by supplying address management statistics. These statistics enable you to identify underutilized scopes and help decide an optimum subscription level to VitalQIP. What is the hardware platform for CleverView for IP Service Performance? CleverView for IP Service Performance runs on a regular PC workstation. You will find the full system requirements in the datasheet on the Web site. What format are the reports within CleverView for IP Service Performance? CleverView for IP Service Performance provides both real-time and historical reports. The real-time reports, such as the traceroute analysis, are in a graphic format and can be printed quickly and easily. The historical reports are generated in HTML and can be converted to PDF format. How do I know when and where something is wrong with the network services? The product provides an intuitive GUI called ServicePoint. The ServicePoint interface summarizes the status of the three primary business function groupings: Infrastructure Services, Application Services, and Business Services. The upper portion of this real-time display, the Summary Pane, allows you to quickly scan resource activity and identify any alerts generated by such things as availability and/or performance thresholds that have been exceeded during the current monitoring interval. The lower portion of the panel, the Detail Pane, provides details about the selected resources performance and events to isolate the specific condition and resource(s) that are experiencing issues. Are other means of alerting provided by the product? While accessing CleverView for IP Service Performance, alerts can be viewed using the Service Point interface. (See How do I know when and where something is wrong? for more information.) In addition, you can configure the product to send instant threshold-based alerts in any of the following ways: Emailing alerts via Lotus Notes or SMTP Sending an SNMP trap Broadcasting NetSend Exporting Alert Reports to a shared directory or URL Can I trial the product or see a demonstration before purchasing? Absolutely! You can submit your request for an evaluation or request a demonstration.