| Severity1: | The customer cannot use the product or there is a critical impact on the customer's operations that requires an immediate solution. Note - please make sure this is a real emergency before submitting this form. AES treats all emergencies as top priority and will free all required resources to handle it. |
| Severity 2: | The customer can use the product, but an important function is not available or the customer's operations are severely impacted. |
| Severity 3: | The customer can use the product with some functional restrictions, but it does not have a severe or critical impact on the customer's operations. |
| Severity 4: | A minor problem that is not significant to the customer's operations. The customer may be able to circumvent the problem. |
| Severity 5: | Suggestions or enhancement requests. |